As a Senior Product Designer for SumUp's global user activation and onboarding experience, you will have the exciting responsibility of creating a truly delightful experience for users across all SumUp products on mobile and desktop. You will be the driving force behind welcoming most users to our ecosystem and ensuring their accounts are active and ready to go, with a personalized touch that will make them feel welcome and well-guided. You will navigate all the legal and business requirements per market, ensuring compliance and a consistent user experience that will help millions of small business owners save time, reduce costs, and grow their businesses, making a real impact in the world.
In this role, you will
Drive the vision and craft activation and onboarding experiences that are intuitive, easy to navigate, and enjoyable for new SumUp users on mobile and web, globally
Moderate stakeholder workshops to ensure compliant and consistent user experiences by navigating legal and business requirements per country
Translate legal and business requirements into tangible proposals that can be quickly discussed and iterated based on feedback
Execute full flows and micro-interactions that make the SumUp product stand out, ensuring that users have a memorable and engaging experience
You will analyze user behavior and feedback using A/B testing, and experimentation, and quickly iterate in a fast-paced environment to refine the design and ensure the onboarding experience is as delightful as possible.
Evangelise, maintain and extend the activation and onboarding patterns to ensure cohesive storytelling throughout the SumUp mobile and web experience
Develop close relationships with multiple teams, including development, business, legal, and country teams, both locally and globally, and be willing to travel when necessary to gain a quick understanding and make necessary adjustments if needed.
Your Profile
You have 5+ years of experience as a best-of-class UX/UI Designer, with deep expertise in both UX and UI design across Android, IOS, and Web as demonstrated through a portfolio or case studies
You are comfortable working in a fast-paced environment and can adapt to changing priorities and needs
You are a strong collaborator and stakeholder manager to negotiate scalable, usable solutions, finding the right balance between legal, user and business needs
You are skilled in driving workshops to facilitate communication and understanding between teams.
You are proficient in storytelling, using narrative techniques to create compelling user experiences that engage and delight users.
You communicate decisions and direction effectively to different stakeholders
BA or MA in Design or related fields, or complementary studies and deep work experience in product design
Why you should join SumUp:
The opportunity to work on large scale fintech products used by millions of small businesses around the world
A dedicated annual Learning & Development budget for attending conferences and/or advancing your career through further education
Enrollment onto our virtual stock ownership program - you will own a stake in SumUp’s future success
A corporate pension scheme
You'd enjoy other great benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidized office lunches and other location-tailored benefits, Babbel language platform subscription and more
You’ll attend global offsites and/or hackathons.
Join a truly global SumUp team of 3200+ people from 80+ countries, spread across 4 continents
About SumUp
We believe in the everyday hero.
Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
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Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.